Refund Policy
The short version: ask within 7 days of a charge. Credits you've used aren't refundable, so we refund the unused part of that purchase. If more than 20% of that purchase is already used, it can't be refunded. A refund removes the matching credits from your balance.
1. Refund window
- Forge Credit packs: ask within 7 days of the purchase.
- Creator Monthly: ask within 7 days of that month's charge. Earlier months can't be refunded.
- Agency packages: you can cancel for a full refund before work starts. Once work has started, refunds are prorated for work not yet delivered.
2. How the amount is worked out
Used credits are non-refundable. The refund is the price you paid for that purchase multiplied by the share of its credits you haven't used. Example: a $49 pack of 600 credits with 60 credits used (10%) refunds $44.10.
Credits are counted against your oldest purchase first, so newer packs stay unused the longest.
3. When we can't refund
- More than 20% of that purchase's credits have been used.
- The request comes after the 7-day window.
- The account broke our Terms of Service.
- The account already received 2 or more refunds in the last 90 days.
4. What happens after a refund
- The matching credits are removed from your balance.
- Your account stays as it is. A refund doesn't switch you to a free plan, and there are no free credits.
- Refunds go back to the card you paid with through Stripe. Your bank may take 5–10 business days to show it.
5. Failed jobs
If a job fails on our side or can't be delivered, its credits go back to your balance automatically. You don't need to ask.
6. How to ask
Email admin@iconforge-ai.com from the address on your account and tell us which purchase you want refunded.
Nothing in this policy limits any refund rights you have under the law where you live.